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Quality of manpower |
| |
- All college
graduates; no high-school graduates
- Highly motivated; not forced to work
by circumstances
- This is a career for the employees,
not a short-term option
All the employees of EasyMed are college
graduates, who see medical billing as a high-growth
career option. They have seen software professionals
grow enormously in the last five years along
with the industry and expect to grow similarly
in the BPO (Business Process Outsourcing)
industry that is growing at an amazing 53%
every year. It is estimated that about 8,000
persons were employed in medical billing
in India in 2005 and that by end of 2010
this number will increase to around 60,000.
|
|
Lower
costs due to
off-shore resources |
| |
- Substantially lower salaries
for better qualified persons
- Even supervisors and managers are cheaper
than billing clerks in USA
Manpower costs are substantially lower
in India than in USA allowing EasyMed
to employ better persons and yet offer services
at lower costs.
|
|
On-shore interface |
| |
- Substantial presence in
USA to deal with clients and insurers
- Familiarity helps in communication
Though the bulk of the work gets done
in India, the primary interaction of
clients would be with an Account Manager
based
in USA as this improves communication.
For large accounts, an Account Manager
can be based at client location. |
|
Faster
response and turn-around-times |
| |
- Various filters ensure
that denials are minimized
- 48 hours for billing
- 7 days from EOB receipt for responding
to under-payments and denials
- Time difference helps in getting
more time to tackle the difficult
issues
Since EasyMed uses ‘claim scrubbers’ and ‘payor
filters’ to detect mistakes,
fewer claims are denied for clerical
reasons.
Each of the processes is done faster
within a
defined time period improving the
overall collections. |
|
Higher
collections |
| |
- Motivated and highly qualified
employees, guided and supervised by qualified
supervisors and managers, collect more.
- Processes enhance collection
- A part of the compensation of the
employees is linked to the collections;
they get more
if they collect more.
All the above – highly qualified and
motivated staff, elaborate processes, and
bonuses for good performance to the staff – ultimately
result in higher collections for you. |
| |
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